Shipping, delivery & returns
Free UK shipping on orders over £70.
Delivery and Returns Policy
We aim to deliver within the below times:
1-3 working days
£3.95, free on orders above £70
3-5 working days
Rest of World
3-7 working days
Weekends and Bank Holidays are not considered working days. All our parcels require a signature upon delivery so we are unable to deliver to PO Box addresses.
In the event that you are not satisfied with your purchased product(s) you may return them within 14 days of receipt of goods. Scent Retail Ltd (T/A Scent Lounge) will refund or exchange to the cost of the goods purchased. Unfortunately, we cannot be held responsible for items damaged or lost whilst being returned to us. All returns must be complete, unused, in perfect condition and in original packaging. This refund policy does not affect your statutory rights.
Unless the item is faulty, you will be required to arrange for and pay return postage charges. Please ensure you obtain proof of postage when returning items. We cannot accept responsibility for parcels lost or damaged in transit.
You have the right, by law, to withdraw from your purchase within seven working days after the date the item is delivered to you. Unfortunately we cannot accept returns of the purchase of any items where the product has been opened or used.
To return an item, please contact us giving the reason for the return. Package the item securely and return it to us so that it is received by us within fourteen working days after the date that the item was delivered to you.
Any refund due will be credited via the original payment method no later than 7 working days from receipt of returned items.
Please send returns to:
Scent Retail Ltd
28 High Street